What is your shipping policy?

Shipping: Artwork is shipped from Ontario, Canada via Canada Post Delivery Services (U.S. handled by USPS) within 3-5 business days of purchase. Shipping costs to the Continental US and Canada plus liability coverage are included in your order.

Shipping to Canada and the USA:

Every parcel includes tracking. U.S. orders ship DDP (prepaid import charges) so there are no delivery fees. Originals are classified as fine art and are duty-free; transit times vary by service and destination.

Exceptions: carrier fees caused by an address change after shipment, refused/returned parcels, storage fees from missed deliveries.

• Buyers will receive an email with a tracking number once the artwork has been shipped.

• Each piece is carefully packaged to ensure it arrives safely and is fully insured for its retail value.

• We do not deliver to P.O. Box addresses and may require a signature upon delivery.

• It is your responsibility to ensure your shipping address is correct at checkout. Agnes Katherine Art is not liable for delays, losses, or items sent to incorrect addresses due to customer error.

• International Shipping: We offer international shipping on request to select locations. If you are interested, please contact us at contact@agnes-katherine-art.com for details and shipping costs. All international shipping fees will be charged to the customer, and any additional duties, taxes, or fees are the responsibility of the buyer.

• Shipping Issues: Once an order has been shipped, Agnes Katherine Art is not responsible for items lost, stolen, or damaged in transit. If your order arrives damaged, please contact us at contact@agnes-katherine-art.com. We recommend keeping all packaging materials, taking photos, and filing a claim with the shipping carrier using the tracking information provided.

  Will I be charged duties or fees on delivery?

  Canada: No. Tracked shipping from Toronto.

  USA: No. We ship DDP (Delivered Duty Paid) via Canada Post/USPS. Original artworks are duty-free under the art tariff; we prepay any required import processing so nothing is due at the door.

  International: Please contact us at contact@agnes-katherine-art.com for a quote.

  What is your Return policy?

Please note that all sales are final, and we do not accept returns or exchanges. Agnes Katherine Art cannot assume responsibility for any artwork that is damaged during transit, lost or stolen in the mail, or sent to an incorrect address provided by the customer.

If your artwork arrives damaged, we recommend holding onto all packaging materials, documenting the damage with photos, and filing a claim directly with the shipping carrier using your tracking number.

For more information please refer to Section 4 of our Terms of Service.

Do you offer custom pieces?

At the moment, I do not offer custom pieces. However, I’d love for you to sign up for my newsletter, where I share all updates from the studio—including any news on custom pieces, upcoming releases, and special offers. I hope to stay connected with you there!