Shipping Policy.
Shipping: Artwork is shipped from Ontario, Canada via Canada Post Delivery Services (U.S. handled by USPS) within 3-5 business days of purchase. Shipping costs to the Continental US and Canada plus liability coverage are included in your order.
Shipping to Canada and the USA:
Every parcel includes tracking. U.S. orders ship DDP (prepaid import charges) so there are no delivery fees. Originals are classified as fine art and are duty-free; transit times vary by service and destination.
Exceptions: carrier fees caused by an address change after shipment, refused/returned parcels, storage fees from missed deliveries.
Buyers will receive an email with a tracking number once the artwork has been shipped.
Each piece is carefully packaged to ensure it arrives safely and is fully insured for its retail value.
We do not deliver to P.O. Box addresses and may require a signature upon delivery.
It is your responsibility to ensure your shipping address is correct at checkout. Agnes Katherine Art is not liable for delays, losses, or items sent to incorrect addresses due to customer error.
International Shipping: We offer international shipping on request to select locations. If you are interested, please contact us at contact@agnes-katherine-art.com for details and shipping costs. All international shipping fees will be charged to the customer, and any additional duties, taxes, or fees are the responsibility of the buyer.
Shipping Issues: Once an order has been shipped, Agnes Katherine Art is not responsible for items lost, stolen, or damaged in transit. If your order arrives damaged, please contact us at contact@agnes-katherine-art.com. We recommend keeping all packaging materials, taking photos, and filing a claim with the shipping carrier using the tracking information provided.